CUSTOMER EXPERIENCE
Drive excellent support outcomes
Service teams spend significant time searching for knowledge across disconnected ticketing systems, internal documentation and collaboration tools to resolve customer inquiries. Subrosa consolidates information and fills the gaps in knowledge silos between different teams. Align teams to drive and deliver a consistent and precise customer experience.
Achieve Operational Excellence
Streamline processes by connecting your front and back office operations.
Achieve Operational Excellence
Streamline processes by connecting your front and back office operations.
Bridge the knowledge gap
Align previously siloed marketing, sales, services, and engineering teams to enhance customer experience.
Bridge the knowledge gap
Align previously siloed marketing, sales, services, and engineering teams to enhance customer experience.
Enhanced customer experience
Faster, more accurate and more consistent responses lead to improved customer satisfaction, increased trust, and lower customer effort.
Enhanced customer experience
Faster, more accurate, and consistent responses lead to improved customer satisfaction, increased trust, and lower customer effort.
Subrosa consolidates information and fills the gaps in knowledge silos between different teams. By connecting your ticketing systems, internal documentation, and collaboration tools, Subrosa enables service teams to quickly find the information they need, reducing search time and improving response accuracy.
Happy customer, happy team
Faster issue resolution
Retrieve information in natural language, eliminating time spent navigating multiple systems and reducing average handle time.
Average reduction in onboarding time
New agents become productive faster by accessing reliable guidance without reliance on informal knowledge transfer or senior staff availability.